At EFillRx, we love helping new patients get started using our great service!  To help you answer any questions, we’ve put together a list of frequently asked questions you might have about using our pharmacy.

1) EFillRx?  Never heard of it, who are you guys?

We are a local, independently owned pharmacy operating in the Louisville-Metro Area since 2007.  We’re small – but we’re motivated to be the best in pharmacy!  Learn more about us by clicking here.

2) So, you guys are mail order or some online-only thing?

No, we physically exist!  We have two great locations, but if it’s more convenient for you, we can set up delivery services.  Between that and getting your prescriptions straight from your doctor, you don’t have to come visit us in person (unless you want to).

3) Well that’s got cost something, how much more expensive are you?

We have the same co-pays as any retail pharmacy and can often match or beat any cash-only prices you’ll find at the bigger pharmacy chains.  Plus, our delivery is absolutely free!

4) Well, that seems too good to be true…what’s the catch?

There is no catch!  We set out to be the best in local, friendly pharmacy service and give Louisvillians a choice other than the big chain pharmacies.

5) So, how does this work?

You can call us and talk to one of our staff to get started, or come visit us in person.

We’ll just need the following information from you:

  • Your name
  • Date of birth
  • Phone number
  • Address
  • Insurance information (or Medicare #)
  • Drivers licence # or last 4 of social security # (needed for some controlled medicines)
  • Any medicines you’re allergic to


If you’d like to transfer prescriptions from your old pharmacy, we do that for you!  Let us know what you’re currently taking, where you’re getting it, and we do the rest!  If you’ve got new prescriptions, we’ll get right to work filling them.

Once you’ve started with us, we can call you with monthly refill reminders as your medicines run low, or you can set up automatic refills and we’ll fill them as soon as you need them!

Then all that’s left is to decide how you’d like to get your prescriptions:  In one of our stores or through our delivery service.  That’s it!